We take the project over: study how it is built, collect the access and document the infrastructure;
We set up availability monitoring and alerts;
We arrange backups and test the restore;
We install updates and close vulnerabilities;
We take on small content and markup edits within an agreed volume;
We work on weekdays from 9:00 to 18:00 — the cover and response times are fixed in the annex to the contract.
We document the set of systems and rate how critical each one is;
We fix response times and the escalation order;
We set up monitoring, logs and alerts;
We analyse incidents and remove the causes, not only the symptoms;
Once a month we send a report on what happened and what we improved;
We work Monday to Saturday from 9:00 to 22:00 — the cover and response times are fixed in the annex to the contract.
We collect and prioritise the tasks together with you;
We allocate a fixed number of team hours per month;
We work in sprints with a demonstration of the result;
We keep documentation so the knowledge does not stay in people’s heads;
Every quarter we review the priorities against business goals;
We work around the clock, weekends included — the cover and response times are fixed in the annex to the contract.
A site and internal systems never break at a convenient moment. Support exists so the business has a clear answer to “who do I call and what happens next” instead of hunting for a contractor mid-outage.
We take the project on as a whole: study how it is built, collect the access and document the infrastructure. Even if we did not build it and no documentation survives.
Response times depend on the plan and are fixed in the annex to the contract: eight business hours for a critical failure on the basic plan, four hours on the middle one and one hour on the extended plan with round-the-clock cover. A response means an engineer has replied and started work; we state the repair time after diagnostics, because it depends on the cause.
We run a handover: study the code, infrastructure and settings and record the risks. Then we say honestly what can be supported as is and what is better rebuilt.
If a failure repeats we take it apart to the root. Otherwise support turns into endlessly putting out the same fires.
Once a month we send a clear report: which requests came in, how long they took and what was improved in the infrastructure. You can see what you pay for.
We keep documentation and hand over the access. If one day you decide to work with another team, the project will not be a black box.
We study the system, collect the access and check backups and monitoring. We produce a map of the infrastructure and a list of priority risks.
We watch availability, disk space, load and domain and certificate expiry. Most problems are seen before users notice them.
We take requests through a single channel, log and prioritise them. A critical failure is picked up within the time set by your plan: from one hour on the extended plan to eight business hours on the basic one.
We install updates, close vulnerabilities, watch the backups and test the restore.
We also take on what sits in the office: staff workstations, the local network and Wi-Fi, printing, hardware and access records. The scope is defined after a survey.
Beyond support we improve the system: adding features, integrations and reports as the company grows.
Website support starts from $250 per month, support for company systems from $700 per month, and ongoing project development from $1,500 per month.
It depends on the plan and is fixed in an annex to the contract: eight business hours for a critical failure on the basic plan, four hours on the middle plan and one hour on the extended plan with 24/7 coverage.
Response means an engineer has replied and taken the request. We give the resolution time after diagnosis, because it depends on the cause.
Yes. We run an intake: study the code, infrastructure and settings, collect access and record the risks. Then we say honestly what can be supported as is and what is better rebuilt.
Yes: staff workstations, the local network and Wi-Fi, printing, and records of equipment and access. The scope is defined after an on-site review.
We keep documentation and hand over access, so the project never becomes a black box.
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